Vendor Acquisition Support

Seekmi


No. 1 Service Marketplace in Indonesia

Background

Seekmi (SM) is a first of its kind in Asia Service Marketplace that will simplify the process of finding and engaging local service providers. We are changing the way people find and book services. From handymen and electricians, to DJs and wedding photographers, you’ll find it all on SeekMi. SM is part of the EMTEK Group, Indonesia’s largest and most successful media holding groups and whose presence is rapidly expanding. It’s going to be a thrilling year, and we are looking for an incredibly talented person to innovate, drive employee engagement, deliver the best customer experience, and optimize performance as we aggressively scale. We’re looking for an experienced leader who is obsessed with training and understands what it takes to prepare our staff to create unforgettable experiences with our professionals and customers.

The Opportunity
SeekMi is looking for a Vendor Acquisition Support based in Jakarta to commence in July 2015. The role handles a full range of vendor service tasks under the direction of the COO & Customer Service Manager.

Experience, Skills and Attributes
• Educate Seekmi Professionals on our site and teach them how to grow their business with Seekmi
• Obsess over customers and professionals by providing best in class customer support through multiple channels
• Participate in projects that will continue to help the company innovate and drive the customer experience
• Handle all Marketplace Integrity contacts via email and phone
• Effectuate bars to remain by being the decision maker for which Pros may be removed from Seekmi
• Respond effectively to all emails and publicly post BBB responses
• Balance multiple projects at the same time
• Be able to take care of a wide variety of sensitive situations

Requirements
• 1-2+ years in a Telesales & Customer Service role
• Strong verbal communication, ability to establish a connection and trust over the phone, as well as empathize with the caller while still following MI policy and procedure
• Strong written skills, able to effectively respond to MI emails
• Level-headed, does not get shaken by irate callers and is not intimidated by threats of legal action
• Positive attitude, loves solving problems and is a good listener
• Must be customer obsessed