Field Operations Associate

Seekmi


No. 1 Service Marketplace in Indonesia

Company Description

We are growing our on-demand services and we require exceptional high-potential leaders with a strict attention to detail to oversee and grow several on-demand services at Seekmi such as cleaning, laundry, and air conditioning services. This individual must be extremely driven and able to handle everything internally and externally to ensure our customers have a terrific experience each and every time.

Duties and Responsibilities

  • Ensure that our service vendors provide consistent high quality services to our customers for each and every order
  • Work with our service vendors to create and run training programs and standard operating procedures (SOPs)
  • Conduct random inspection of job sites and survey of customers
  • Coming up with a procedure to run regular checks on our vendors to ensure that they are maintaining the quality of service provided to our customers
  • Find and curate the top vendor partners by following a detailed inspection process
  • Negotiate agreements with vendor partners to ensure they meet the quality and pricing requirements
  • Work closely with internal operations team to ensure that they are following proper procedures and that our vendors are following the agreed upon SOPs
  • Come up with strategies to improve efficiency, reduce costs, and service quality
  • Perform any other duties required by the company


Skills & Background Required

  • Graduated from a top university with a GPA above 3.3 required
  • 2-3 years of experience in a relevant operations position required
  • Extremely influential with strong negotiation and communication skills
  • Able to plan and lead projects independently
  • High attention to detail
  • Proactive and extremely confident
  • Good under pressure and able to handle several task and projects at a time
  • Have a very positive attitude and always willing to learn
  • Open to new ideas and feedback from others