Customer Service Support

Seekmi


No. 1 Service Marketplace in Indonesia

About Seekmi

Seekmi is the #1 Home & Office Care Service App in Indonesia, helping Indonesians with their laundry, cleaning, AC repairs, and more. We are changing the way people find and book services home care services and we have many exciting projects in the pipeline, setting 2018 to be a very thrilling year. We are looking for an incredibly talented person to innovate, drive employee engagement, deliver the best customer experience, and optimize performance as we aggressively scale.

Roles :

  • Educate Seekmi Professionals on our site and teach them how to grow their business with Seekmi

  • Obsess over customers and professionals by providing best in class customer support through multiple channels

  • Participate in projects that will continue to help the company innovate and drive the customer experience

  • Handle all Marketplace Integrity contacts via email and phone

  • Effectuate bars to remain by being the decision maker for which Pros may be removed from Seekmi

  • Respond effectively to all emails and publicly post BBB responses

  • Balance multiple projects at the same time

  • Be able to take care of a wide variety of sensitive situations

 

Requirements

  • 1-2+ years in a Customer Service role

  • Strong verbal communication, ability to establish a connection and trust over the phone, as well as empathize with the caller while still following MI policy and procedure

  • Strong written skills, able to effectively respond to MI emails

  • Level-headed, does not get shaken by irate callers and is not intimidated by threats of legal action

  • Positive attitude, loves solving problems and is a good listener

  • Must be customer obsessed